Shipping Policy
Processing times, carriers, rates, and what to do if something goes wrong in transit.
Order Processing
Most in-stock orders are processed within 2–5 business days. Painted, assembled, or custom orders (e.g., Painted Pro and Race-Ready Elite packages) require additional build time, which we’ll confirm on your quote or order.
Shipping Methods & Carriers
We ship via major carriers (USPS, UPS, or FedEx) depending on size, weight, and destination. Kits are packed carefully to protect molded parts and spars in transit.
Shipping Rates
Shipping is calculated at checkout or quoted based on package dimensions, weight, and destination. Oversized kits (hull + spars) may require freight or dimensional pricing.
Domestic & International
We ship within the United States and may ship internationally on request. International customers are responsible for any customs duties, taxes, or import fees, which are not included in our prices.
Tracking
You’ll receive tracking information by email once your order ships. Please allow time for the carrier to scan and update tracking.
Lost or Damaged in Transit
Inspect your package on arrival. If it arrives damaged, keep all packaging and photograph the damage, then contact us right away and we’ll help file a claim and make it right. See also our Warranty Policy.
Address Accuracy
Please double-check your shipping address. We’re not responsible for delays or losses due to incorrect or incomplete addresses provided at checkout.
Contact Us
Questions? [email protected] or Call/Text (440) 413-2571 · 25 Edwards Street Suite D, Madison, OH 44057.
This page is a general template provided for convenience and is not legal advice. Please have it reviewed and adapted by a qualified attorney before relying on it. Last updated: 2026.